Follow us on FacebookFollow us on Twitter
Follow us on PinterestFollow us on YouTube
Get a Library CardAccountContact
About
Home | Help | Frequently Asked Questions

Click on any of the following frequently asked questions to read the answer.

How do I get a library card?

Any person that resides in Ohio, who agrees to be responsible for materials loaned to him/her, may obtain a card to use the collections and services of the library.

To receive a library card with borrowing privileges immediately, bring in a photo ID such as a driver’s license, state ID, passport, work ID, or school ID. If your ID doesn’t have your current address, you will need to provide additional verification of current address such as your checkbook, car registration, or a recent piece of mail addressed to you.

Can children get their own library cards?

Absolutely! There are no minimum age requirements to obtain a library card. Parents or legal guardians are responsible for materials checked out to a minor child; therefore cards are issued to minors following the verification of the parent or guardian’s ID and address. The parent or guardian must be present in order to issue a card to a minor child.

Parents or guardians have the option to restrict their minor child’s ability to check out video items or to access the Internet when they obtain the card, and can change those restrictions at any time by showing ID to staff to verify that they are the responsible parent or guardian.

If a child’s parents are divorced or separated, either parent may sign for the child’s card, although it is recommended that the parent with primary custody sign for the card. It is the parents’ responsibility to ensure that the child has access to the card and to assume responsibility for items borrowed and charges incurred.

How long can I keep the items I’ve checked out?

Library materials will be loaned to registered borrowers according to the following schedule:

  • New books, study guides: 14 days
  • Other circulating books, audio books, nonfiction DVDs: 28 days
  • Music CDs: 14 days
  • Periodicals: 14 days
  • “Feature” DVDs and games: 14 days

Do I have to return my materials to the same library I checked them out from?

No. You can return any Chillicothe & Ross County Public Library item to any of our nine locations. The location from which you checked it out does not matter.

How much are late fees?

As of April 1, 2017, your library is FINE FREE! If you lose an item, you will have to pay for the replacement cost.

How do I renew an item I have checked out?

Featured items (items labeled “Star Picks”) cannot be renewed. All other items can be renewed up to a max of four times, as long as there are not holds on the item.

To renew your items, log in to your library account here using your library barcode number and pin or call (740) 702-4145.

How can I see what I have checked out and when it is due?

You can view your account information online! Just log in to your library account here using your library barcode number and pin. If you prefer, you can call (740) 702-4145 and we can let you know what you have out.

Can I pay my library fines online?

Yes! Click on "My Account" at the top of this website and login with your libray barcode and pin. Go to the fines tab, and you can pay your account with a PayPal account.

I have a question about a fine on my account; who should I contact?

You can call us at (740) 702-4145 or email contact@crcpl.org.

What are your hours?

Our hours vary by location. You can view our detailed hours here.

What programs are available on your public computers?

Our public computers are equipped with basic software, plus Microsoft Word, Excel, and PowerPoint, and the three major internet browsers — Internet Explorer, Mozilla Firefox, and Google Chrome.

If you would like to check on the availability of a specific program, call us at (740) 702-4145 or email contact@crcpl.org.

For how long can I use your computers?

The number and length of sessions patrons may use on library computers may be limited to ensure equal access to all users. The standard length of each reservation is one hour. If there are no other patrons waiting for a computer, you may be able to extend your session for an additional hour.

Laptops are also available to be checked out and used onsite. To check out a laptop, you must have a driver’s license or state ID in addition to your library card.

Do you have tax forms?

We receive very basic state and federal tax forms in the season. We cannot guarantee that we will have the form or instruction booklet that you need, but we are able to print any tax document for 10¢ per page.

When does Bookworm begin?

Bookworm generally runs through the months of June and July, beginning with the kickoff party and ending with the finale party and parade. For this year's exact dates, call (740) 702-4145 or check our events calendar for the party dates.

Do you loan out headphones?

No, but we sell earbud headphones for $2.

Where (or how) do I check out eBooks?

You can check out eBooks by logging in with your library barcode number and pin (call (740) 702-4145 to get your pin) at our Ohio Digital Library catalog. You can also download free eBooks from Project Gutenberg.

If you need assistance with your eReader or downloading eBooks, check out our Tech Tutoring program!

How do I reserve a room?

You must have a library card to reserve a room. If you are not an area resident and would like to reserve a room for use during a visit, call (740) 702-4145.

If you do have a library card, go to our meeting room reservation system here. Choose the branch and room you would like on the left (hover over the room for details of that room), click on the date you would like the room, check the times you need the room, then click continue. Type in your library card number, complete the rest of the form, and submit your request. We will review your request and send you an email confirmation when it has been approved.

How do I register for an event?

In our events calendar, click on the event you would like to register for. (Only underlined events require registration.) Fill out the registration form and click Complete Registration. If you entered an email address, you will receive an email confirming your registration.

You can also call (740) 702-4145 to register for events.

What if you don’t have the book (or movie, CD, etc) that I want?

We share resources with many other libraries by means of library consortia, interlibrary loan, and reciprocal borrowing agreements. You may request materials from members of the library’s consortium by logging in to your library account here using your library barcode number and pin or by calling (740) 702-4145. Patrons may request print materials that are not owned by any consortium libraries through interlibrary loan. The library will normally only borrow materials from institutions that do not charge for interlibrary loan. If the requested materials are only available from an institution that charges for interlibrary loan the patron must pay the full cost of the loan.

How do I join the waiting list for an item or place an item on hold?

You may place an item on hold by logging in to your library account here using your library barcode number and pin or by calling (740) 702-4145.

Is anyone available to help me with research?

You may visit, call, or email any of our locations for assistance with research.

Is anyone available to help me with genealogy?

Genealogy research assistance is available at the Main Library. You can visit, call, or email research@crcpl.org for assistance.

Is anyone available to help me with my technology questions?

Thirty minute one-on-one appointments are available at all branches for assistance with technology questions. While we do not offer repair services, we are glad to help you figure out email, computers, Kindles, Nooks, Facebook, Twitter, Word, Excel, and more!

For more information or to request an appointment, visit our Tech Tutoring page.

Do you have computer classes?

We do not currently offer any regularly scheduled computer classes. Classes are planned on an as-needed basis and can be found in our Events Calendar. Tech Tutoring is also available for specific technology needs.

How much is it to print?

Printing and copying is 10¢ per page for black and white, and 50¢ per page for color.

Do you accept book donations?

The library may accept gifts books or other materials with the understanding that items not added to the library’s collection will be disposed of or sold at the discretion of the library. If you are interested in making a book donation, you make contact our Public Relations Manager, Debbie Nunziato, at nunziade@crcpl.org or (740) 702-4145.

Still have questions? Call (740) 702-4145 or submit your question here.